Refund Policy

At VERAVIONEX, we value transparency, fairness, and long-term relationships with our clients. This Refund Policy explains eligibility requirements, timeframes, procedures, and conditions for requesting a refund through veravionex.live.

Eligible Items & Services

Refund eligibility applies only to services or digital products purchased directly through veravionex.live and paid in full. To qualify for a refund:

  • The request must fall within the specified timeframe.
  • The service must not have been fully delivered or completed.
  • No substantial customization or irreversible work must have been performed.
  • The purchase must be verifiable with a valid order confirmation.

Refund Timeframe

Refund requests must be submitted within 14 calendar days from the original date of purchase unless otherwise specified in a written agreement.

Requests received after this period may not be eligible for consideration. VERAVIONEX reserves the right to evaluate late requests on a case-by-case basis.

Refund Procedure

To initiate a refund request, please follow these steps:

  1. Contact our support team using the details provided below.
  2. Include your full name, order number, purchase date, and reason for the request.
  3. Attach any relevant documentation supporting your claim.

Our team will review your request within 5–7 business days. If approved, refunds will be processed to the original payment method within 7–10 business days, depending on your financial institution.

Conditions & Limitations

  • Partial refunds may be granted if a portion of the service has already been delivered.
  • Administrative or transaction fees may be non-refundable.
  • Refunds will only be issued to the original payment source.
  • Chargebacks initiated without prior contact may result in account suspension.
  • Custom agreements may override standard refund terms.

Non‑Refundable Items

  • Fully delivered or completed services.
  • Customized or personalized services once production has begun.
  • Downloadable digital materials once accessed.
  • Services explicitly marked as non-refundable at checkout.
  • Promotional or discounted services marked as final sale.

Contact Information

For any questions regarding this Refund Policy or to submit a request, please contact:

Company Name: VERAVIONEX
Website: veravionex.live
Email: [email protected]
Business Hours: Monday – Friday, 09:00 – 17:00 (CET)

This Refund Policy may be updated periodically. Continued use of our services constitutes acceptance of the most recent version.